Hyb Restaurant | 2nd January 2025
Since opening the Hyb restaurant at Cynon Linc in October 2021, we have been immensely proud of our kitchen team. Their passion for delivering high-quality food at affordable prices, combined with exceptional customer service, has been a cornerstone of our success.
This pride has been echoed by our loyal customers, whose growing numbers and glowing online reviews reflect their appreciation. Currently, we hold an impressive 4.7/5 rating on Google Reviews and 4.8/5 on TripAdvisor, placing us among the top-rated establishments in the area. Additionally, we have consistently maintained a 5-star rating under the Hygiene Rating Scheme since our launch.
It was therefore a great shock to us when, following a hygiene inspection on December 10th 2024, our rating was downgraded to 1-star, indicating major improvements were required. The Environmental Health Officers highlighted areas needing attention, including evidence of cleaning routines, the condition of cooking utensils, handwashing procedures, vegetable preparation and food safety management.
We take these findings very seriously and have been working diligently to address them. Within just three days of the inspection, a follow-up visit by the Local Authority’s Environmental Health team recognised substantial improvements had been made. We have since implemented a comprehensive cleaning regime, a more stringent recording system, enhanced management oversight and provided additional staff training to ensure best practices are consistently upheld.
We are now awaiting a new hygiene inspection (anticipated within the next 12 weeks) and are confident that it will reflect the significant improvements we have made and our unwavering commitment to excellence and food safety at the Hyb restaurant. We fully expect this to result in a greatly improved rating.
If you have any questions or concerns about the current rating, please don’t hesitate to reach out. Our Hospitality Manager, Julie Forrester, is available to assist and can be contacted at:
Email - Julie.forrester@cynonlinc.org.uk
Phone - 01685 705860